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Returns


Our returns policy

Our returns policy lasts 15 days. 15 days after you have received your order, we will not be able to offer you a refund.

We currently only offer a refund for your returns. If you wish to change sizes or colors, you will need to make a new order.

To qualify for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. We do not accept products that are customized and made-to-order, intimate or sanitary goods such as hats and jewelry. 

Sale items are not returnable and they are not refundable.

Additional non-returnable items:

  • Gift cards
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 15 days after delivery.

US domestic returns

To complete the return of your purchase, please use the return slip included with your purchase. If you do no longer have the return slip e.g. your dog swallowed it or you got way too excited by your new purchase, please email customercare@anothergarde.com with the reference of your order to get a new return slip.

Finally (thanks for hanging in there), please use the original packaging, secure it firmly and drop the package at your nearest Fedex office.

All returns are via Fedex ground.

All international returns

Another Garde cannot at this moment in time cover the shipping costs of your returns. To complete your return, please email customercare@anothergarde.com to receive the address of where to ship your returns. 

You will use this address to ship the return of intact merchandise using the carrier of your choice.

Our repayments policy (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund and will ensure that you know why.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@anothergarde.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. Bad things happen unfortunately: products can be damaged in transit or present production defects that went unnoticed before shipping.  

We work with designers who put their heart and sweat (and hand-making a leather bag is a very sweaty job)  in their craft. We have seen them at work; they are possessed. They are people who will work hard to rectify anything that is their mistake. Thank you in advance for your honesty.

To complete an exchange for the same item, send us an email at customercare@anothergarde.com and we will provide you with instructions for the exchange.

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